Skip to main content
The short version. Pending tickets surface on the Dashboard so they don’t sit. Impact Cost is the running total of what the extra work has cost so far.

​
Approving

1

Find the pending tickets

They show on the Dashboard as a count. Click it. → Reading your Dashboard
2

Check the ticket against the work

Hours plausible? Photos there? Signed? PCO number on it?
3

Approve, or send it back with a reason

“Rejected” with no reason gets you the same ticket again tomorrow.

​
What Impact Cost is adding up

Until the line above is confirmed, treat Impact Cost as an internal indicator. Don’t put it in front of an owner as a billable figure without reconciling it against your own accounting.

​
Next

Change Orders

Turning tickets into a change order.

Where files go

The most-asked question in the product.