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The short version. The counters count by type, so photos plus documents won’t always add up to your total files.

Why the numbers don’t add up

A file is counted once as a file, and separately in its type bucket. Anything that isn’t a photo or a document — an archive, a spreadsheet, a video — lands in the total without landing in either of the two counts people look at.
If the numbers look wrong, they’re probably counting different things rather than losing files. Filter by type to see what’s actually there.

Moving files between folders

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Distribution Groups

Who gets things automatically.

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And the record of what was delivered.