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The short version. Mail from DirtView comes from a person — so replies go to a human. Notification History is the delivery record.

Mail comes from you

Because it’s from a real person, the recipient can reply and it goes somewhere. It also means your name is on it. Write like it.

Notification History is your proof of delivery

This is the log of what DirtView actually sent and to whom. It’s the answer to “we never got that submittal.”
Before you argue about whether something was sent, check Notification History. It settles it in ten seconds, either way.

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Employees vs. contacts

Who can log in, and who just receives things.

The six roles

For admins, in one pass.