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The short version. Routing is the order people see the item. Anyone who already responded is locked — their response is part of the record and can’t be edited away.

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Set up the route

1

Add reviewers in the order they should see it

Usually: the person who can actually answer, then whoever needs it for the record.
2

Keep it short

Every reviewer is a day. Two reviewers who can decide beats five who can comment.
3

Reorder before you send, not after

Rearranging mid-review is where things get confusing.

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Locked reviewers

Once somebody has responded, you cannot remove or change them. Their response is evidence. This is deliberate — it’s what makes the review history worth anything in a dispute.

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Changing the reviewer who holds the ball

If you change the reviewer currently holding the item, it comes back to you. That’s not a bug — the item can’t be in someone’s court and reassigned at the same time, so it lands back with you to re-send.Expect this and plan for it: swapping the current reviewer costs you a round trip.

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Next

Answering an RFI

Responses vs. History.

Statuses and Ball in Court

The model behind all of this.