> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dirtview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> What to check first, and how to reach someone when it's actually broken.

## Check these first — they cover most of it

<AccordionGroup>
  <Accordion title="Somebody can't see a job">
    They're in your company but not on the job. → [Putting people on a project](/projects/add-people-to-a-project)
  </Accordion>

  <Accordion title="Something 'never came through'">
    Look for a draft. A draft sends no notifications and is visible only to the person who started it. → [Draft vs. submitted](/forms/fill-out-a-form)
  </Accordion>

  <Accordion title="A spec section list is empty">
    The spec book is uploaded but not published. → [Uploaded vs. Published](/specifications/upload-a-spec-book)
  </Accordion>

  <Accordion title="Markup disappeared">
    It wasn't saved. Markup needs Save before you leave the sheet. → [Marking up a sheet](/drawings/markup-a-sheet)
  </Accordion>

  <Accordion title="Dashboard numbers look wrong for this job">
    The Dashboard counts your whole company. Use the Project Dashboard for one job. → [Reading your Dashboard](/orientation/your-dashboard)
  </Accordion>

  <Accordion title="An RFI is 'In Review' and nothing is happening">
    Status doesn't tell you who's late — ball in court does. → [Statuses and Ball in Court](/approvals/statuses-and-ball-in-court)
  </Accordion>
</AccordionGroup>

## Still stuck

* **Your own PM or admin** first. Most problems are setup, and they can fix them faster than we can.
* **Support:**&#x20;
* **Status and incidents:**&#x20;

## When you report something

Tell us these four things and you'll get a real answer on the first reply:

<Steps>
  <Step title="What job and what record">
    The project number and the RFI or ticket number.
  </Step>

  <Step title="What you expected, and what happened instead">
    In your own words. "I pressed Submit and it stayed a draft."
  </Step>

  <Step title="Phone or computer, and which browser">
    Things behave differently, and this narrows it fast.
  </Step>

  <Step title="A screenshot">
    One picture of the actual screen beats three paragraphs.
  </Step>
</Steps>